How can we help?
Billing, account, publishing, and technical help, with an instant confirmation email and a human follow-up within 24 hours, usually faster.
Billing
Charges, invoices, cancellations, plan changes, and refund-policy questions.
Technical
Publishing issues, broken generations, missing content, and platform bugs.
Account
Login issues, account access, team seats, and connected social accounts.
Policy
Privacy, data processing, terms, and pre-generation refund requests.
Start here
Everything a new customer needs to get from signup to scheduled content.
Create your account and choose the plan that fits your volume.
Complete your Brand Profile with your core business and brand details.
Generate your first post or batch from Create.
Review, edit, and save content to Queue or schedule it in Calendar.
Connect social accounts if you want Draftovo to publish for you.
Use Draftovo end-to-end
These are the core parts of the platform most customers use every week.
1. Brand setup
Go to Brand and complete your business and brand profile so Draftovo has the context it needs to generate consistent content.
Open section →2. Create content
Use Create to generate single posts or batches. Choose a platform, pick a post type, add a topic if you want, and generate.
Open section →3. Review + schedule
Use Queue to review and edit drafts. Use Calendar to place content on the schedule and manage weekly drops.
Open section →4. Connect socials
Go to Settings and connect your social accounts if you want direct publishing. If not, export PNG, JPG, or PDF and post manually.
Open section →5. Turn on automations
Pro and Enterprise can enable automations and autopilot for generation, scheduling, posting, reporting, and more.
Open section →6. Track performance
Use Analytics, Reports, and Intelligence to see what is performing, what to repeat, and where to adjust your content mix.
Open section →If something isn't working
Posts not publishing? Reconnect the social account in Settings and confirm the platform token is still active.
Content feels off-brand? Tighten your Brand Profile so your positioning, voice, and offer are clearer.
Locked posts in Calendar? That's usually the weekly drip schedule, future drops unlock over time instead of all at once.
Can't access your account after paying? Make sure you're signing in with the same email used at checkout, then contact support if it still fails.
Use the form below for the fastest routing. We'll email a confirmation immediately and include a ticket ID when your message is accepted.
Full support guide
Setup, publishing, automations, billing, account access, and the most common issues, all in one place.
Getting started
From signup to your first scheduled post
Content generation
Creating, regenerating, and improving posts
Brand Profile and Brand Kits
Single-brand and multi-brand setup
Queue, Calendar, and weekly drops
How scheduling and locked posts work
Publishing, exporting, and social connections
How content gets out of Draftovo
Autopilot and automations
Running Draftovo with less manual work
Media, engagement, and analytics
Assets, mentions, replies, and reporting
Plans, billing, and refunds
Pricing, limits, upgrades, and charges
Team, Enterprise, and API
Collaboration and advanced access
Troubleshooting
The most common issues and fixes
Account, privacy, and data
Security, deletion, exports, and policy
Support and response times
When to contact us and what to include
Prefer email? Reach us at support@draftovo.ai
For legal and data-processing questions, see our Privacy Policy, DPA, and Terms.